Baloise Assurances Luxembourg has been present in the Grand Duchy of Luxembourg since 1890. It offers a full range of insurance solutions for individuals and professionals, including car, home, travel, life, and personal protection insurance.

It is the Luxembourg subsidiary of Helvetia Baloise Group.

We offer several ways to get in touch, so you can reach us in the way that suits you best:

• Our customer service team is available by phone at +352 290 190 777, Monday to Friday, from 8:30 a.m. to 5:00 p.m.
• To report a claim 24/7, we recommend using your myBaloise client portal, where you can handle most procedures online.
• Need immediate help? Our emergency assistance line at +352 294 141 is available around the clock.
• For any questions or further details, you can also send us a message via our contact form.

myBaloise is your personal online space provided by Baloise Assurances. It allows you to manage your insurance policies easily and securely, download your documents, and report claims.

For your first login, you’ll need a contract or a payment reminder. Please have the following information ready:

• Your customer number
• One of your contract numbers

Go to the myBaloise website and create your account.

Once you're logged in, you’ll be able to set up your client area just the way you like it.

In your myBaloise space, you’ll find:

• Your insurance contracts
• Your international insurance card
• Your invoices
• Your tax certificates for your tax return
• An online claim declaration tool
• Tracking for your ongoing claims
• Company news and updates
• Your agent’s contact details

If you’ve lost your login credentials:

• Enter your email address
• Click on “Forgot password”

A new login link will be sent to you.

You have several options to report a claim:

• Through myBaloise (available 24/7)
• Via your insurance agent

In case of an emergency (accident, water damage, etc.), call our assistance line: +352 294 141

Our assistance team is available 24/7. If you experience an accident, breakdown, or damage at home, contact us by phone at:

+352 294 141

A claim (car, home, etc.) must be reported within 8 days of the incident, unless prevented by force majeure.

You can follow the progress of your claim through your myBaloise client space or by contacting your agent.

The compensation time depends on the type of claim and the documents provided. We do our best to process your case as quickly as possible.

When reporting a claim, it’s important to provide as much information as possible. This helps us assess your case accurately and determine compensation, especially in the event of a car accident.

For a home insurance claim:

• Contract number
• Date of the incident
• Circumstances
• Cause of the damage
• Nature of the damage (photos if possible)
• Estimated cost (ideally with supporting invoices)
• A copy of the police report in case of theft

For a car insurance claim:

• Accident report (constat à l’amiable) if applicable
• Photos
• A copy of the police report in case of theft

Additional documents or information may be requested by the company to determine your compensation.

All your documents are available in your myBaloise client space. You’ll find your contracts, invoices, international insurance card, and tax certificates there.

Your insurance premium invoice is sent to you 30 days before the due date. This means you generally have 30 days to pay your invoice.

You can download your international insurance card from your myBaloise client space.