At Baloise, it is a core concern for us that all people can use our digital services – regardless of their individual abilities or technical aids. Digital accessibility and lived inclusion are expressions of respect, equal opportunity and customer focus. That’s why we are constantly working to make our website www.baloise.lu accessible.
Baloise strives to make its website fully accessible in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, level AA.
This accessibility statement applies to the website www.baloise.lu
Baloise offers comprehensive services in the areas of insurance, retirement planning, wealth management, and banking. Our services are aimed at individuals, self-employed persons and companies. They include solutions for protecting health, property, working ability, and retirement.
Our goal is to make complex topics understandable and to provide the best protection for personal life situations – digitally, personally, and on equal footing. Through our website, users can access information, use digital services, and directly contact our advisors. This includes contact or consultation requests, our rate calculator, and the simple online purchase of selected insurance and banking products.
We care deeply that everyone can use our digital services easily. That’s why we are continuously improving the accessibility of our websites and mobile applications.
Our goal is to make this website nearly fully compliant with WCAG 2.1 at level AA. Any remaining accessibility issues are being resolved on an ongoing basis.
Please feel free to contact us if you encounter any accessibility barriers. We appreciate your feedback.
How to report a barrier:
- Tell us which website the barrier is on. Copy the link from your browser’s address bar.
- Provide details about the text or service you had difficulty with, via: marketing@baloise.lu
- Only send comments related to usability. Please do not send private or confidential information. Thank you.
Creation of this Statement
This statement was created on 27 June 2025 and is updated regularly.