Continuity of Bâloise services in the context of CoVid-19

March 16, 2020. In order to guarantee the health and safety of our customers, employees, agents and external partners of Bâloise, the Management of Bâloise Assurances Luxembourg has taken the decision to close Bertrange Headquarters, following the recommendation of the Luxembourg Government.

We hereby confirm that:

  • the branches have been closed since Monday 16 March until further notice
  • the reception desk and counters at the Bâloise Luxembourg headquarter will also remain closed during this period

However, we remain operational and continue to support our customers and partners, as the management has implemented a teleworking organization to ensure customer service. This organization will be able to contact its usual intermediaries or the Head Office via telephone and digital channels. In spite of all the efforts made, it is nevertheless possible that the processing of your requests may be less rapid than usual; we thank you in advance for your understanding.


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