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You have been affected by the recent floods, what to do?

July 15, 2021
If you have been a victim of the recent floods, here are a few tips on how to best prepare your claim. Bâloise Assurances Luxembourg and all its agents are committed and available to help you with your claim.

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Protect what is possible in your home

  • Unplug all electrical appliances that have been wet
  • Avoid using any heating equipment
  • Put up what can be put up without endangering yourself (take photos beforehand)
  • If in doubt, check before drinking tap water

Contact your insurer and prepare for the a possible visit of the expert

  • Contact your insurer/agent to obtain the procedure for declaring a claim
  • Take photos or videos of the damages before clearing or moving anything in your home
  • Mark the height of the water level
  • List the items affected and other damage to your home
  • Try to collect the bills for the items affected

Clean your home and salvage what you can

If possible, the water should be drained away so that the damage does not get any worse. Make sure to protect yourself while cleaning and protect yourself.

It is important not to undertake any repair or replacement work until you have made your claim.

Staying informed

The Luxembourg government has set up several information channels regarding the recent floods:

https://gouvernement.lu/fr/actualites/toutes_actualites/communiques/2021/07-juillet/15-intemperies.html

https://inondations.lu/alerts?lang=en

https://infocrise.public.lu/en/inondations/comportements-a-adopter.html

 

Above all, don't take any risks, remain cautious, stay informed (newspaper - radio - local news) and follow the local authorities instructions.

Contact your agent